You ask, Keycat answer!

How much are the shipping fees?

Domestic

Vietnam only. We use Vietnam Post and it is usually delivered within 1 week. Freeship for Vietnam.

Standard International

The standard shipping fees start at $10 for the United States. Other country shipping fees start at 15$. We are not responsible for extra custom fees.

The parcel will be send by:

  • Standard Vietnam Post Service: It will take around 2-4 weeks depend on your location.
  • USPS Service: It will take around 10-15 days depend on your location.
  • Royalmail Service: It will take around 3-4 weeks depend on your location.

Express International

This shipping option is tracked and often arrive within 5 – 7 days.

When will my order ship?

Due to COVID-19, the handling process should take about a week to ship.

Where I can track my package?

You can check your package’s status by USPS, RoyalMail, SF Express, GHTK, VNPost or AfterShip

Where can I find the tracking number for my package?

When we ship your order, you will receive a tracking code in your email address. Please check your email inbox (or spam folder).

It’s been weeks since I ordered but I haven’t received my package?

Usually it should take 2-3 weeks for the package to be delivered. Sometimes, the tracking page won’t update for several days. This is a common occurence with international shipments. If you package’s status is marked as “Send receptacle abroad”, means that the package was arrived at your country, and should arrive within 2 weeks.

If it’s been 3 months since you receive your tracking code, and you haven’t received the package, please contact us, with your tracking code and order number, we will have the issue investigated.

What payment method do you accept?

Currently, We only accept Paypal.

How do I place an order?

We only sell by means of raffle and groupbuy.